Thank you for choosing to pre-order with us. We sincerely appreciate your trust and patience.
Upon placing your pre-order, please be aware that the estimated shipping window for your chosen item is between 120 to 180 days. We understand that circumstances can change, hence we offer a 48-hour window post-purchase during which you may opt to cancel your order if necessary.
In the event of a cancellation within this period, a service fee of 5% will be deducted from your refund to cover associated administrative costs.
However, please be informed that this item is a bespoke product, customized according to your preferences. As such, beyond the initial 48-hour window, we are unable to accommodate cancellations or issue refunds due to the personalized nature of this product.
We are committed to providing you with excellent customer service and we value your understanding in this matter. Please feel free to reach out to us should you have any further questions or concerns.
